How often should a manager walk be completed?

A manager walk is an essential activity for maintaining proper oversight and ensuring quality operations within a restaurant environment like Long John Silver's. The correct frequency of every 20 minutes is ideal because it strikes a balance between maintaining a visible presence on the floor for the team and the customers, while also allowing enough time to gather meaningful insights into daily operations. During these walks, managers can observe staff performance, customer interactions, and food quality, which helps in addressing any issues promptly and maintaining high standards of service.

Walking around every 20 minutes also supports proactive management practices. Managers can quickly identify and resolve problems before they escalate, ensuring a smoother workflow and operations. It fosters a culture of accountability where employees feel supported and engaged. Additionally, frequent interactions with both staff and customers during these walks can enhance team morale and positively impact customer satisfaction.

While other intervals may seem reasonable for specific situations, such as an hourly review or every 30 minutes, these timings could lead to missed opportunities for immediate feedback and recognition of outstanding performance or needed improvements. Regular, short intervals are more effective in a fast-paced environment like a restaurant, where conditions can change rapidly.