What is OPCO's goal for VOC?

The correct answer indicates that OPCO's goal for VOC (Voice of the Customer) is set at 75%. This goal signifies the company's commitment to understanding and acting on customer feedback, which is crucial for enhancing customer satisfaction and loyalty. A target of 75% suggests that the company aims to engage a significant majority of its customer base, ensuring that their voices and needs are heard and addressed effectively.

This focus on customer feedback not only helps in identifying areas for improvement but also guides decision-making processes on services and products offered. The percentage reflects a realistic yet ambitious target, acknowledging that while complete customer satisfaction can be challenging to achieve, striving for a high level of engagement is essential in the competitive fast-food industry. This commitment to customer feedback positions OPCO to be more responsive and adaptive, ultimately strengthening its market presence.