What is the correct procedure for handling a guest or employee injury?

The correct procedure for handling a guest or employee injury involves several critical steps that prioritize safety and legal compliance. When an injury occurs, first, it's essential to assess the situation by asking the injured party if they are okay and determining if medical attention is necessary. This is crucial because timely medical assistance can prevent further complications.

If required, calling an ambulance ensures that the injured individual receives professional help promptly. After assessing the immediate medical needs, notifying the General Manager (GM) is vital as they will have protocols in place to manage such incidents effectively, including coordinating any further actions needed to ensure the safety of other staff and guests.

Completing an incident report is another important step in this procedure. Documenting the details of the injury not only creates a record for the business but also helps in analyzing the situation to prevent future incidents. Filing a claim is necessary for insurance purposes or to address any potential legal aspects that may arise from the incident.

By following this comprehensive procedure, you demonstrate a commitment to the well-being of both guests and employees while also fulfilling legal and organizational requirements. This structured approach ensures that injuries are handled professionally and responsibly.