What should be done when an employee calls off in the morning?

When an employee calls off in the morning, the most appropriate action is to replace the shift. This ensures that the workflow and customer service are not disrupted due to the employee's absence. By replacing the shift, a manager can quickly find someone else, either by reaching out to other staff members who may be available or possibly utilizing part-time staff or on-call employees. This proactive approach minimizes the impact of the absence on the team and the restaurant's operations.

While notifying the manager, canceling the shift, or documenting the absence can be part of the overall process, proactively replacing the shift addresses immediate staffing needs and ensures that the restaurant can continue to operate smoothly, meeting customer demand. It's important to have contingency plans in place for unexpected absences, which might include a list of employees who are willing to cover shifts on short notice.